Shipping policy

Shipping & Delivery Policy

 

At Max Performance, we are committed to delivering your performance automotive and powersports parts quickly, safely, and reliably. All orders are processed and dispatched through our automated fulfillment network, utilizing over 1.5 million square feet of modern distribution facilities strategically located across the United States.

1. Where We Ship

  • Contiguous United States (Lower 48): We offer standard ground and expedited parcel shipping to physical street addresses across all 48 contiguous U.S. states.
  • Alaska, Hawaii, & U.S. Territories: Shipping is available to Alaska, Hawaii, Puerto Rico, and other U.S. territories via air parcel freight. Additional carrier surcharges and extended transit times apply at checkout.
  • P.O. Boxes & APO/FPO/DPO Addresses: Standard parcel and heavy freight couriers cannot deliver oversized performance parts to P.O. Boxes or military APO/FPO/DPO locations. A physical street address is strictly required for all orders.
  • International / Worldwide Destinations: We ship internationally to over 35 countries through our global logistics network.
  • Customs Duties, Import Taxes, & VAT (DDU Terms): All international orders are shipped Delivered Duty Unpaid (DDU). International buyers are solely responsible for all customs duties, import tariffs, Value-Added Taxes (VAT), brokerage fees, and local clearance charges assessed by destination customs agencies. These fees are not collected by Max Performance at checkout.
  • Export Control Compliance: International shipments are strictly governed by U.S. Export Administration Regulations (EAR) and destination trade screening. Commercial invoices accurately reflect purchase value, and items cannot be declared as "gifts" or at reduced values on customs declarations.

2. Processing & Fulfillment Cutoff Times

  • Same-Day Processing Cutoff: In-stock orders placed before 7:00 PM EST (Monday through Friday) are processed for same-day warehouse fulfillment.
  • Weekend & Holiday Orders: Orders placed after 7:00 PM EST on Friday, or over the weekend/holidays, begin processing on the next business day.
  • Special Orders & Backorders: Items designated as Special Order or on Backorder require extended lead times prior to dispatch (typically 30 days for domestic backorders and up to 90 days for imported special orders).

3. Delivery Estimates & Split Shipments

  • Ground Transit Times: Standard ground delivery reaches approximately 60% of the U.S. population within 1 business day and 100% of the contiguous U.S. within 2 business days.
  • Split Shipments & Multiple Packages: Because items may originate from different regional distribution centers, your order may arrive in multiple packages at different times.
  • Tracking Synchronization: Tracking numbers are generated upon warehouse dispatch and sync to your email order status within approximately 1 hour.

4. Shipping Rates & Carrier Selection

  • Carriers: Shipments are dispatched via major parcel carriers (UPS, FedEx) or commercial freight couriers at the distributor's discretion.
  • Shipping Calculations: Shipping fees are calculated at checkout based on package weight, dimensions, and destination.
  • Free Shipping: We do not currently offer free shipping. Shipping costs are calculated at checkout based on package weight, dimensions, and destination, and are the customer's responsibility on all orders.

5. Title Transfer & Risk of Loss (FOB Origin)

All orders are shipped Free On Board (FOB) Origin / Shipping Point. Legal title and risk of loss pass to the customer the moment the package is handed to the carrier at the distribution center shipping dock. While Max Performance's direct liability for transit delays, loss, or carrier damage is limited post-shipment, our team will assist you in filing carrier claims and investigations.

6. Freight (LTL) & Oversized Deliveries

Oversized or heavy components (such as full bumpers, roll cages, complete exhaust systems, and long-block engines) ship via Freight/LTL truck delivery:

  • Mandatory Phone Number: A valid contact phone number is required at checkout for the freight driver to schedule delivery.
  • Curbside Delivery: Freight deliveries are curbside only.
  • Delivery Inspection Requirement: You MUST inspect the outer packaging and product for damage before signing the Bill of Lading (BOL). Any visible damage or missing pieces must be explicitly noted on the carrier's BOL before the driver departs.

7. Damaged, Shorted, or Lost Packages

  • 24-Hour Damage SLA: Delivery damages or shortages must be reported to support@maxperf.autos within 24 hours of delivery.
  • Evidence Required: You must retain all original boxes, foam inserts, and shipping labels. Submit clear photos of the damaged product, the outer box, and the carrier shipping label. Discarding packaging voids carrier damage eligibility.
  • Lost Parcels: If tracking indicates "Delivered" but you cannot locate the package, allow 24 hours for premature carrier scans. If still missing, contact us to initiate a carrier investigation (which takes 5–10 business days).
  • Shipping Protection: We do not currently offer optional shipping protection at checkout. Lost or damaged package claims are handled per the process above (carrier investigation).

8. Address Accuracy & Refused Deliveries

  • Address Accuracy: Customers are responsible for providing complete and accurate delivery addresses, including apartment or suite numbers.
  • Mandatory Recipient Phone Number: Couriers require a valid recipient phone number to execute delivery.
  • Refused Deliveries: Unauthorized refused shipments or packages returned due to incorrect addresses incur a deduction of all actual outbound and inbound carrier freight costs plus a 20% restocking fee from any final refund.

9. Contact Us

For questions regarding your shipment or to report a delivery issue, contact:

  • Email: support@maxperf.autos
  • Phone: +968 98185565
  • Customer Support Hours: Monday–Friday, 8:00 AM – 5:00 PM EST