Refund policy

Exports: Max Performance Oman is bound by certain trade restrictions, so we must know the country of ultimate destination and recipient for shipments. All commodities, technology, or software are exported from Oman or the United States in accordance with the Export Administration Regulations. Diversion contrary to U.S. law is prohibited.

Compliance & Screening: Max Performance Oman must comply with the sanctions, export controls, and all other applicable laws and government regulations maintained by the United States Treasury Department's Office of Foreign Assets Control (OFAC), U.S. Department Bureau of Industry and Security. As a result, all customers of Max Performance Oman must also comply with applicable laws and regulations governing economic sanctions and export controls, which includes OFAC sanctions and agree not to cause Max Performance Oman to violate these regulations.
 

Special Orders: Any item designated as “Special Order” cannot be cancelled once it has been placed on order, and cannot be returned regardless of the circumstances. 

Warranty: Max Performance Oman does not offer any warranty on the products it sells. All items are covered by the manufacturer’s warranty only. Credit for defective merchandise will only be issued once the product is inspected and the claim approved by the manufacturer. Unless the manufacturer agrees to cover it, all return shipping for warranty items is the responsibility of the customer.

Returns: Max Performance Oman will not accept any returns after 30 days. Special order items cannot be returned under any circumstances. Returned items must be in new, unused, re-sellable condition, with all pieces included. All returns are subject to approval by Max Performance Oman. All return shipping is the responsibility of the client - all return shipments must be insured, and any loss/damage claims must be filed by the client. Max Performance Oman will not accept returns on: coilovers, electronics, engine internals, turbochargers, superchargers, and turbocharger kits. When approved for inspection, a return will be issued a Return Merchandise Authorization (RMA) number which must be clearly noted on the shipping waybill and packaging. Any incoming shipments without an RMA number will be refused. Items that are approved for return and sent back within 10 days of delivery will not be charged a restocking fee. After 10 days, accepted returns are subject to a fee consisting of 5% of the item cost. A $10 repackaging fee will be applied to any returns without acceptable packaging. 

Refused Shipments: If a shipment is refused and is returned to Max Performance Oman by the carrier, the client will be billed any return shipment fees as well as the cost to resend the shipment. This includes shipments where the carrier is unable to deliver after multiple attempts.

Damage Claims/Shipment Shortages: All damage claims must be reported within 24 hours of receipt of the shipment. Max Performance Oman will provide all necessary documentation, but the client must initiate all claims. The recipient must keep all packing materials so the carrier can investigate them. Max Performance Oman accepts zero responsibility for  customers who misplace or discard the packaging of a damaged shipment. After reporting the loss/damage with the carrier, contact Max Performance Oman immediately with pictures of the damaged item(s) and packaging to proceed with the claim. If damages or shortages are from an LTL shipment, sign the Bill Of Lading as such.

Off-Road Use Only Products and Emissions Regulation: Unless explicitly stated otherwise, all products sold by Max Performance Oman, are designated Race Only and are solely for competition/off road use limited to racing formally sanctioned by a recognized racing organization. Any other use, including recreational off- road use, may be in violation of local, state, and Federal laws. Max Performance Oman does not implicitly or explicitly confirm the legality of using any products it sells on public roads; that is entirely the responsibility of the consumer. Max Performance Oman tries to make this information available whenever possible, but when in doubt, clients should review the legality of products prior to purchase.

Manufacturer’s Policies: Certain manufacturers have policies on advertising, sales, and pricing which must be adhered to. As a distributor for these brands, Max Performance Oman is obligated to enforce these policies and inform our accounts. Once informed, we expect you to adhere to these policies. 

Pricing: Prices are always subject to change without notice, and pricing errors are not the responsibility of Max Performance Oman. If a pricing error occurs, we will either refund the order in full, or give the client the option to pay the difference. 

Returned Payments: Returned ACH payments are subject to a $25 fee.

Refunds: Refunds are processed as per the poilicy of the bank, Precosseing fees of 7% are applicable on each transaction.